Term & Conditions

The information contained on the Site is provided in good faith on an "as is" basis. We do not represent or warrant to the reliability, accuracy or completeness of the information contained on the Site. To the extent permitted by law, Aje is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site.

Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any Liability to you for that cancellation if:

- the requested Goods in that order are not available; or

- there is an error in the price or the product description posted on the Site or in any other sales platform in relation to the relevant Good in that order;

- we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;

- your order weight exceeds our maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible);

- that order has been placed in breach of these Terms;

- we are unable to obtain authorisation for payment;

- you fail our customer validation checks; or

- we believe you are generating orders for commercial gain and not personal use.

If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these Terms. If we make a decision to cancel an Order under this section that decision is final and is made at our absolute discretion. No correspondence will be entered into in respect of our decision.

Orders may not be cancelled once submitted via this Site or via any other method of sale. Should you wish to correct your delivery address or contact details prior to the order being dispatched, please contact us and we will endeavour to assist you.

Please see the Shipping section of the Site for information on delivery times and costs.

The prices of Goods, delivery and other charges displayed on this Site or available in store are current at the time of issue, however, we reserve the right to change prices at any time before we accept an order from you.

All prices shown on this Site are in United States Dollars (USD).

We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

- the purchase price of each Good that is ordered;

- the delivery fee for delivering the Goods to you; and

- any other fees and charges set out in these Terms.

All fees and charges identified in these Terms and all prices for the Goods as shown on the Site are inclusive of GST (unless otherwise indicated).

You covenant and warrant that:

- all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

- the person receiving the Goods at the delivery address is authorised by you to do so;

- you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

- you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

- you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

- you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

- you are responsible for any costs associated with your access to or use of the Site, including internet access fees/costs;

- you are responsible and liable for any person that uses your LoginID and password to order Goods through the Site;

- you agree that we may charge you for all Goods that we agree to supply to you that have been ordered using your LoginID and password through the Site; and

- you will check the labels on the Goods before use.

You must not:

- use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

- use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

- make fraudulent or speculative enquiries, purchases or requests through the Site;

- use another person’s details without their permission or impersonate another person when using the Site;

- tamper with or hinder the operation of the Site;

- knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

- use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

- modify, adapt, translate or reverse engineer any portion of the Site;

- remove, copy, modify or adapt any of our intellectual property rights (including (without limitation) copyright, trade mark or other proprietary rights) contained in or on the Site;

- reformat or frame any portion of the web pages that are part of the Site;

- create accounts by automated means or under false or fraudulent pretences;

- use the Site to violate the security of any computer or other network or engage in illegal conduct;

- take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

- use the Site other than in accordance with these Terms; or

- attempt any of the above acts or engage or permit another person to do any of the above acts.

We accept Liability for all legal guarantees and warranties expressed or implied to the transactions under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

You acknowledge and agree that use of this Site is at your sole risk. Where we are permitted by law:

- we do not warrant or represent the suitability of the Site or any Goods for any purpose; and

- we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Goods.

To the fullest extent permitted by law, Aje, its related bodies corporate and their officers, employees, agents and contractors disclaims all warranties of any kind (whether express or implied) in relation to the Site and the Material and will not be liable for any direct or indirect damage (including special and/or consequential damage, such as loss of business, loss of profits or loss of data) which results from any use or access of, or any inability to use or access the Site or the Material even if Aje was made aware of the possibility of such damages.

Our Liability to you for loss or damage of any kind arising out of these Terms or in connection with the relationship established by them is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our Liability is in contract, tort (including negligence), under any statute or otherwise.

Indemnity

You indemnity us from and against all claims, actions, liabilities, costs and expenses (including legal costs on a full indemnity basis) resulting from your failure to comply with these Terms.

We may terminate these Terms for convenience at any time on notice to you.

Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these Terms.

If the whole or any part of a provision of these Terms are void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of these Terms have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these Terms or is contrary to public policy.

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

Aje may collect your information (including personal information) via your use of the Site and/or purchase of Goods. Refer to the Privacy Policy, which form part of these Terms.

By consenting to Aje’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Capitalised terms used are defined in these Terms.

In these terms:

- “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)

- “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.

• “LoginID” means the email address that you provided to us as part of the registration process to use the Site.

We may from time to time hold seasonal promotions or other temporary offers or sales.

Relevant terms and conditions apply to such offers and are set out below:

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Due to hygiene reasons, we do not accept returns for jewellery or swimwear.

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Full price items included in a temporary promotion (eg. VOSN, AfterPay Day or Black Friday) are eligible to be returned for a store credit.

Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase.Please note, sale markdowns cannot be retrospectively applied to previous orders.

If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.

Terms and conditions apply. The Aje Winter Edit promotion is 25% off selected full price styles. Valid from 12:01AM AEST Wednesday 18/9/24 until 11:59PM GMT-7 Sunday 29/9/24, while stocks last and/or unless otherwise withdrawn or extended. Offer excludes select Aje Spring 24 Memento styles, Select Aje Signatures and select Pre Fall 24 Linea styles. Discount applied at checkout. Offer valid through ajeworld.com only. Not available at any wholesale partners. Aje reserves the right to exclude items from and/or remove products from the promotional period at any time. Promotional returns policy applies. Please see ajeworld.com for further information.

*Terms and conditions apply. One use per customer. Cannot be used in conjunction with any other offer. Offer available on full price items only. Offer not valid on Gift Vouchers. Offer available Online only.

Please ensure the below conditions are met, before submitting your return request:

• The item/s were purchased from the Aje e-Boutique.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your Global order will be returned to us within 21 days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Read more about our return policy here.